Refund Policy

Last updated: November 28, 2025

Digital Products

Due to the nature of digital products, all sales are generally considered final. However, we understand that issues may arise, and we handle refund requests on a case-by-case basis.

Eligible for Refund

You may be eligible for a refund if:

The product was not delivered due to a system error
The product does not match the description
The product is defective or non-functional
Duplicate purchase was made by mistake

Not Eligible for Refund

Refunds will not be issued for:

Change of mind after purchase
Products that have been used or redeemed
Issues caused by user error
Third-party service issues beyond our control

How to Request a Refund

To request a refund:

Open a support ticket in our Discord server
Provide your order ID and transaction details
Explain the reason for your refund request
Wait for our team to review your request (usually within 24 hours)

Refund Processing

Approved refunds will be processed to your wallet balance or original payment method within 3-7 business days, depending on the payment method used.

Contact

For refund inquiries, please contact us through our Discord server or email support@infinitybytes.me.